Secrets For Passing Microsoft MB2-714 Exam: Latest Exam Questions 2018
If you want to place yourself in the best positions into the best IT companies, then you need to certify yourself with the most popular Microsoft Certified Professional MB2-714 certification exam. BrainDumps2017′ Exam Questions for Microsoft Dynamics CRM 2016 Customer Service MB2-714 exam is prepared by the team of subject matter experts, professionals who have been grooming students for years. We provide you latest MB2-714 exam questions that are easy to learn and understandable for everyone. The MB2-714 Exam Questions is available in two easy formats, PDF files that you can carry anywhere easily to read.
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Latest Microsoft MB2-714 Dumps Exam Questions and Answers:
You have an account named Account1. Account1 owns two subsidiaries named Subsidiary1 and Subsidiary?.
The records in Dynamics CRM are tracked and Account1 is set as the parent account for each subsidiary. Account1 handles the billing and the accounting for each subsidiary.
You need to ensure that Subsidary1 has a service contract based on the number of cases and Subsidiary2 has a service contract based on the number of hours.
What should you do?
A. Apply the entitlement template for Account1.
B. Create one entitlement for each subsidiary.
C. Configure the Parent and Child case settings.
D. Edit the terms of the service level agreement (SLA).
You create a new entitlement that has the following configurations:
• Name: Ent1
• Start date: In two weeks
• End date: In two years
• Allocation type: Number of cases
• Total Terms: 0
• Status: Activated
You need to identify the status of Ent1. What should you identify?.
You implement Unified Service Desk in your Dynamics CRM organization.
You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked.
What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution.
B. action calls
D. Window navigation rules
You are a customer service representative.
You use the interactive service hub and a multi-stream interactive dashboard.
At the beginning of your shift, you need to view the high-priority open cases and to move them to one queue. What should you do first?
A. Perform an Advanced Find.
B. Perform a Global Search.
C. Apply a hierarchal view.
D. Apply a global filter.
You work for a call center that uses Dynamics CRM for case management. You need to recommend a solution that meets the following requirements:
• Provides customer service representatives with a pop-up window initiated by the phone system
• Provides a mechanism to view data*from several different line-of-business applications based on contextual information in CRM
Which technology should you include in the recommendation?
A. the interactive service hub
C. Microsoft Parature
D. Unified Service Desk
You have a service that is used to schedule the delivery of products to local customers. The service contains a resource group. The resource group contains equipment that represents 10 delivery vans.
You need to ensure that you maximize the use of each delivery van. while performing as many dciivenes as possible.
What should you configure?
A. a selection rule as Least Busy
B. the available capacity of the service scheduling rule
C. the van work hours as non-overlapping
D. a selection rule as Most Busy
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